FAQs

Account

1. How Do I Register for an Account?

We recommend that you use your email address as your username, as this makes it much easier to remember. Please make sure that your password is at least 6 characters in length.

2. I Cannot Log in to My Account.

Check your login details carefully. Make sure the email address is the same one you used for registration, and that the password you entered is correct. Please make sure that your web browser accepts cookies. It might be an issue caused by ZTW system maintenance; please wait 15 minutes and try again. If you are still not able to access your account, please contact us via our customer support email at support@ztwesc.com.

3. I Forgot My Password.

If you forgot your password, just click the "Forgot your password?" link on the “Log in” page, and we will send an automated email to you with information on how to reset your password.

Order

1. How Do I Place My Order?

Ordering online from ztwesc.com is easy! When viewing an item, simply select the model, choose attributes and quantity desired and then click “ADD TO CART”. Once you have your desired items in your cart, simply click the “CHECKOUT” button. You will then be prompted to either log in to your account or to create a new account. Next, you will be directed to complete the shipping address and shipping method, leave your requirements if have, enter any Promo Code that you want to use to lower the price if has any, and input a value you want to declare. A confirmation email will be sent to your registered email address containing the contents of your order.

2. Can I Order via Smartphone or Tablet?

Yes! Our website is compatible with computers, phones, tablets, and everything in between.

3. How Long Can Items Be Stored in My Shopping Cart?

If you do not delete it, it will be stored there.

4. Can I Cancel or Change the Order I Just Placed?

It is possible to cancel or change your order only if the item has not been sent out. Please contact us via our customer support email at support@ztwesc.com. We process orders very quickly, so changes and cancellations cannot always be fulfilled.

Order Status

ZTW Main Order Statuses

All your orders are listed in your ZTW  account here.

Once we receive your payment, your order will go through several steps before being “shipped out”.

Please refer to the different order statuses and their meanings below:

Waiting for Payment: This order is unpaid. Please feel free to pay for your order now. Once we receive your payment, we will process your order.

Pending:You have attempted to pay us via PayPal e-check. At this time, we haven’t received your payment yet, so please check your PayPal account or bank account balance and confirm that you have sufficient funds. If the payment has been completed successfully, please send us the transaction ID or payment proof to speed up the process.

Paid:You have just paid for your order. Our server will upload your order shortly, and we will start to process your order. Thank you for your patience.

Payment

1. What Types of Payment Are Accepted?

We accept PayPal of secure payment.

2. What Currencies Can I Pay?

We accept several currencies. Please note that different payment methods support different currencies when checking out.

3. Are My Privacy and Personal Information Secure on Your Site?

We provide the best e-commerce service in the industry, and guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information.

4. Will I Have to Pay Any Sales Tax?

Taxes are charged by customs offices in the destination country based upon their rules and policies. The customer is responsible to find out the situation in their country, these charges must be paid by the customers. Customers take full liability for all return shipping costs, customs charges, and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations.

Shipping

1. Do You Ship to My Country?

Normally, we ship orders to the worldwide.

2. How Much Does the Shipping Cost?

Express Shipping fee is different according to the destination country, add the items to your cart, and then view the shipping fees, which will be automatically calculated and displayed for you.

3. How Long Will It Take to Receive My Order?

The normal registered mail usually take 2~4 weeks, if within 1 month without delivery, it is normal, express shipping takes 3~15 business days, but there will be a few days delay at busy season, any questions, connect with support@ztwesc.com.

4. How Can I Track My Order?

Normally, you can track order on 17track.net(choose 4px if no info is shown), as soon as we are ready to ship your order, we will send you an email with the corresponding delivery information. After that, you will be able to track your order under “My Orders” when you log in to your ZTW account, or by clicking the tracking link in your shipping confirmation email. Please allow up to 24 hours for tracking to activate.