Return&Exchange

1. Termless Exchange and Return Conditions:

1.1 Product can be exchanged or returned, on condition that the packaging is in good condition. (Chinese import tariff and freight fees are on customer’s account)

1.2 Product can be exchanged or returned, on condition that the product received is not complied with the required one, and the packaging is in good condition.(Freight fees are on ZTW’s account)

1.3 Product does not operate normally, and the fault is found to be with the quality upon inspection by the technician. (Freight fees are on ZTW’s account)

Remarks: For the case of return, we will contact customer about refund within 5 working days upon the receipt of product.

2. Compensable Service  (Freight fees are on customer’s account)

1) Damage to ESC or Motor resulting from misoperation or improper propeller match.

2) Damage to ESC or MOTOR resulting from misoperation or short circuit of line and phase.

3) Damage to ESC or MOTOR resulting from user’s refit, disassembly and case-opening etc.

4) Damage to ESC or MOTOR resulting from overloaded flight.

5) Damage to ESC or MOTOR resulting from flight in extreme weather.

6) Damage to ESC or MOTOR resulting from misoperation as to crash or hit etc.

7) Product(s) that expire(s) the warranty period.

3. Exchange and Return Info

Email：support@ztwesc.com